Network Productivity Group ... a computer consultancy

Many of us today use various time management software, loading our schedules into PDAs, never missing an appointment. But many of these contact managers can do more to help us manage our businesses beyond scheduling our time and making phone directories portable. These products can be used to measure response time to customer calls, including telephone wait times, and making sure that all customer calls are cleared. Cleared calls can be post hoc analyzed for the time and quality of service. Sales forces can be analyzed to see who is making effective use of time and who might need additional coaching and counseling. Given the unfortunate but frequent turnover in sales people, these systems can be used to ensure follow up on what might turn out to be real, live prospects. These and other uses are possible. If you would like to analyze these possibilities, give us a call today!

Contact us: Telephone US (562) 930-1343 - Fax (562) 439-7174 E-mail: info@npgsystems.com